Fast, Free Shipping on orders $25!

Privacy Policy

Effective Date: November 4, 2016

This Policy

Thank you for visiting www.DustyRoseCollection.com (the “Website”). This privacy and security policy (the “Policy”) explains the information DustyRoseCollection, LLC ("DUSTY ROSE" or "we") collect about you on the Website, as well as information collected when you visit our stores or otherwise communicate or interact with DUSTY ROSE, how we use the information, some of the security steps are taken to protect the information, and the choices you have to review, revise and/or restrict our usage of this information. This Policy is a part of the Terms & Conditions of Use that govern the Website and is binding on all Website users.

If you have any objections to this Privacy Policy, you should immediately discontinue use of the Website.

Collected Information

DUSTY ROSE collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, financial information, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you participate in a sweepstakes, promotion or survey. We use this information to process any transaction, inquiry or promotion that you initiate with us. We maintain a record of your product interests, purchases and whatever else might enable us or our business partners to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you.

In addition, we also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you. We also use other methods of automatic collection to determine information about visitors to our website, including the IP address, browser, language preferences, and computer identification numbers. We use the information obtained using these tools to provide better customer service, enhance our product offerings, and detect potential misuse or fraud.

Disclosure of Information

We may disclose information about you to other members of the DUSTY ROSE corporate family. We will also disclose information as we determine to be required by law as well as to a company with which we contract to help us prevent the unauthorized use of credit and gift cards. We may on occasion share your Personal Information, other than credit card information, with our business partners who want to market products or services to you, unless you wish to opt-out as explained below. In the event that a division, assets or part or all of DUSTY ROSE is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

Unique Identifier

When you use a smart phone, other mobile device, or any other technology to connect to the Website, we may use any unique identifier transmitted to us to contact you or to offer you extended services and/or additional functionality. Certain services may require our collection of your mobile phone number. We may associate that mobile phone number with the mobile device unique identifier. When you provide us with your mobile telephone number and consent to receiving offers or promotions via text message, we may contact you via text message (including SMS or MMS) unless you choose to opt-out. Data or other charges may apply to any such text messages.

Procedures to Review Your Personal Information and to Opt-Out

You can always review, update and/or delete your Personal Information at any time by logging into your account. If at any time you would like us to update or delete any of your Personal Information on file, please contact us at support@DustyRoseCollection.com. Please be sure to include your e-mail address and full name.

Also, you may always opt-out of receiving communications from us. If you are receiving e-mail messages from us and do not wish to receive any more, use the links on the bottom of the e-mail message to “unsubscribe” or make changes to your e-mail preferences. When we receive your notification that you want to opt-out, we will process your request in a reasonable amount of time. Please note, however, that as a result, you may not receive further information about our products or promotions.

Further, if you do not want your Personal Information to be shared with third parties in the manner discussed in this Policy, please contact Dusty Rose by email at support@DustyRoseCollection.com.

Our Email List

We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other DUSTY ROSE news. Email addresses collected at DustyRoseCollection.com are used internally and by our business partners. If you would like to unsubscribe from our email list or request that we not share your email address with our business partners, please email us at support@dustyrosecollection.com. We will remove your name from our email list in a reasonable amount of time. Please recognize that you may receive another email before we are able to remove you based in timing of your request. 

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You may not opt-out of these communications, which are not promotional in nature.

Testimonials, Comments & Reviews

When we post visitor stories, testimonials, comments, or reviews on our web site, these may contain personal information such as name, city, and state. We obtain consent in the submission form prior to posting the story, testimonial, comment, or review. At the time of submission you may also choose the "Do not display my name" option, which will replace your name with "Anonymous". If you wish to update or delete your testimonial, you can contact us at support@dustyrosecollection.com. Product reviews may include those from our suppliers.

Business Partners

We contract with outside services to help us and our business partners better understand your use of DustyRoseCollection.com. These outside services may use cookies or other technologies to collect various kinds of information for us and our business partners related to your use of DustyRoseCollection.com, so that we and our business partners may continue to refine and improve this and other sites for our customers. We do not allow these parties to collect any credit card, user name or password information. These services are contractually required to maintain all the information collected for us in conformance with this Policy. As a visitor to DustyRoseCollection.com, you may "opt-out" of these types of collection of data. To learn more about your options, click here.

“Cookies” are bits of information that are automatically stored on your computer. If you do not want to have cookies on your system, you can set your browser to disable them. Kindly note however that if you decline cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept cookies on the Website.

We or our partners may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. They may be recognized by other sites or by our marketing or business partners. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Click here to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Secure Shopping

Your comfort and security while shopping with us are important. Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology.* In order for SSL security to work, you must use an SSL enabled browser. *Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through the Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.

If you still have concerns about ordering electronically, feel free to email us at support@dustyrosecollection.com and place your order over email. Have the style number, size, and color ready for each item you wish to order. We will then arrange a time to call you to obtain payment information. You can also print your shopping basket page and mail it to:

Dusty Rose Collection, LLC 
1322 E Chicago Street
Kent, WA 98030
Attn: Customer Service

Please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive Personal Information via e-mail.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

YOU ARE RESPONSIBLE AT ALL TIMES FOR MAINTAINING THE CONFIDENTIALITY OF ANY PASSWORD OR OTHER ACCESS INFORMATION.

Links to Third-Party Websites

The Website may contain links to the websites of third parties not affiliated with DUSTY ROSE. You understand, acknowledge and agree that these links are provided solely as a convenience to you and not as an endorsement by DUSTY ROSE of the content, advertising or business practices. DUSTY ROSE is NOT responsible for the privacy practices or the content on any of these other websites, including any websites that may indicate a special relationship or “partnership” with DUSTY ROSE. DUSTY ROSE does not disclose unique identifiers to those responsible for the linked websites. The linked websites, however, may collect Personal Information from you when you link to their websites. This collection of information is not subject to the control of DUSTY ROSE. To ensure protection of your privacy, always review the privacy policies of the websites you visit by linking from the Website.

Under 13?

If you are under the age of 13, you are not permitted to submit any Personal Information to the Website. This Website is intended for users who are 13 years of age and older. We do not knowingly collect information from individuals under the age of 13 without the verifiable permission of a parent or guardian. If a parent, guardian or anyone else becomes aware of personal information we have collected from an individual under the age of 13, please email us at support@DustyRoseCollection.com and we will take all reasonable measures to delete such information from our databases and to not use such information for any purpose (except where necessary to protect the safety of a child or others as required or allowed by law).

Your California Privacy Rights

This privacy policy describes how we may share your information for marketing purposes, as described above. California residents are entitled to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us as explained below.

Policy Changes

DUSTY ROSE may periodically update this Policy including for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting and continuing to use the Website you agree to accept any changes made to this Policy.

Feel free to contact us with any questions about our Policy.

Email: support@DustyRoseCollection.com

CUSTOMS DELAYS

When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Some items may be unavailable for export. Should this affect your order, we’ll contact you with any order changes.

BACKORDERS & CANCELLATIONS

If you place an order for an item that is not available for immediate shipment, it will be backordered. You will be informed if an item is backordered when you add it to your basket or within ten days of placing your order. You will also be given an approximate shipment date. You will not be charged for backordered items until they ship.

In the event that a backordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a backordered item, please email us at support@DustyRoseCollection.com. If an item is cancelled from your order for any reason, you will not be charged for the item. 

California Proposition 65

Some of our products such as phone accessories, electrical cords, upholstered furniture, tableware, tabletop, holiday/party decor, vinyl, wallets, handbags, luggage, tools, fire pits, planters, terrariums, clutches, totes, jewelry, clothing, and accessories may be made of materials containing chemicals identified on the California Prop 65 list of chemicals. In accordance with Proposition 65, we issue the following warning to our California customers “Warning: These products contain one or more chemical known to the state of California to cause cancer and birth defects or other reproductive harm.”

ORDER CONFIRMATION

Upon completion of your order, we will send a confirmation to the email address you provided during checkout.

ORDER STATUS

You can check the status of your order at any time by logging into your account and selecting Order History. You may also email us at support@DustyRoseCollection.com.

PAYMENT METHODS

We accept the following methods of payment: Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay. Orders will be shipped after payment has been authorized.

When using a payment method connected to a checking account, you may see a pre-authorization for your order amount on your account balance. This will go away once the purchase is processed. This may cause an extra delay to process your order while payment it being authorized, including PayPal Express Checkout payments.

The full amount for purchased in-stock items is charged to your payment method when they ship. If an item is on backorder, you will see a pre-authorization charge at time of order, but this will drop off and you will be charged the full amount for backordered items when they ship.

SALES TAX

We are required to assess taxes on any items shipped from a state in which Dusty Rose has a physical presence; that includes our stores, offices, storage and fulfillment centers, and contact centers.